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Shipping Policy for Daraat.com
At Daraat.com, we strive to provide efficient and reliable shipping services to ensure your products reach you in a timely manner. This Shipping Policy outlines important details about shipping methods, delivery times, and costs.
1. Shipping Destinations
- We currently ship to addresses within Kuwait.
- For international shipping, please contact our customer support team for information on available destinations and costs.
2. Shipping Methods and Costs
- Standard Shipping: We offer standard shipping across Kuwait. Shipping fees will be calculated at checkout based on your location and the weight of your order.
- Express Shipping: For quicker delivery, we offer express shipping at an additional cost. The fee will be displayed at checkout.
- Free Shipping: Free standard shipping may be available for orders exceeding a specified amount. Please check our promotions for details on free shipping offers.
3. Order Processing Time
- Processing Time: Orders are typically processed within 1-2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
- Order Confirmation: Once your order is processed, you will receive a confirmation email with your order details and tracking information (if applicable).
4. Delivery Timeframes
- Standard Delivery: Orders shipped within Kuwait typically arrive within 2-5 business days after dispatch.
- Express Delivery: For express orders, delivery within Kuwait is usually made within 1-2 business days.
- Please note that delivery times are estimates and may vary due to factors such as shipping carrier delays, weather conditions, or holidays. Daraat.com will not be held responsible for delays caused by external factors.
5. Order Tracking
- Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can also track your order through our website under the "My Account" section.
6. Delivery Issues
- Incorrect Address: If you provide an incorrect shipping address, please contact us as soon as possible. We will make every effort to update your address before the order is dispatched. However, once the order has been shipped, we cannot change the shipping address.
- Failed Delivery Attempts: If the courier is unable to deliver your package after multiple attempts, your order may be returned to us. In such cases, you may be responsible for any additional shipping charges to resend the order.
- Lost or Damaged Packages: In the rare event that your order is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue and may offer a replacement or refund, subject to investigation.
7. International Shipping
For international shipping, please contact our customer service team for shipping rates and delivery time estimates. Customs duties and taxes may apply to international orders, and customers are responsible for any additional charges imposed by their local customs authorities.
8. Shipping Restrictions
- Some products may be restricted or unavailable for shipping to certain regions due to local regulations. If an item in your order is subject to shipping restrictions, we will notify you before processing the order.
9. Contact Information
If you have any questions or concerns about shipping, please contact us at:
- Email: sales@daraat.com